Job Title: 

 Service Advisor 

 

Description:

As a Service Advisor, you will be responsible for providing exceptional customer service and guiding customers through the service process to ensure their vehicle is running at peak performance.

Responsibilities:

• Greet customers and assist with scheduling appointments for vehicle services

• Consult with customers to determine their needs and recommend necessary services based on vehicle history and manufacturer recommendations

• Prepare and present accurate service estimates to customers and communicate any additional recommendations or services needed

• Maintain communication with customers throughout the service process, including providing updates on the status of their vehicle and any unexpected issues that arise

• Coordinate with the service team to ensure all services are completed accurately and on time

• Maintain customer service records and ensure accurate billing and invoicing

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Job Title: 

Technician

 

Description:

As a Technician, you will play a crucial role in diagnosing, repairing, and maintaining various types of vehicles. Your expertise and attention to detail will contribute to delivering exceptional service to our valued customers.

Responsibilities:

• Perform routine automotive maintenance tasks, including oil changes, tire rotations, and filter replacements.

• Conduct thorough inspections and diagnostic tests to identify vehicle issues and determine appropriate repair solutions.

• Repair and replace damaged or malfunctioning components, such as engines, transmissions, brakes, and electrical systems.

• Utilize advanced diagnostic equipment and tools to efficiently troubleshoot and resolve complex vehicle problems.

• Maintain accurate records of repairs, services performed, and parts used.

• Communicate effectively with team members and customers to provide clear explanations of repair recommendations and timelines.

• Stay up-to-date with industry advancements and participate in ongoing training to enhance technical skills and knowledge.